Terms & Conditions

TERMS & CONDITIONS

GENERAL.

All orders for goods (the “Goods”) to be supplied by Overdrive Toys ( trading name of IY-LO TOYS & COLLECTIBLES LIMITED) are subject to these conditions of sale and the placing of an order by a buyer (“the Buyer”) will constitute acceptance of these conditions.

These conditions may not be modified or varied unless Overdrive Toys agrees in writing and will not be deemed to accept any other conditions not waive any of these conditions by failing to object to provisions contained in any purchase order or other communications from the Buyer. No person has authority on behalf of Overdrive Toys to vary any conditions except by a written variation signed by a director or the company secretary.

Overdrive Toys is a trading name of IY-LO TOYS & COLLECTIBLES LIMITED


It is our policy not to tolerate any incidents of harassment towards staff or any individuals, including the posting of material on our website or social media pages, and emails which Overdrive Toys Ltd deem to be offensive, abusive, hateful, threatening, or likely to cause annoyance, inconvenience or needless anxiety. By using this website you agree to these terms.

We are not liable for anything posted on our website or social media site, beyond our control, but we will immediately remove it…

If anyone is to be in violation of the above terms. It will be dealt with immediately.

immediate, temporary or permanent removal of any material uploaded.

immediate, temporary or permanent withdrawal of any right to use the site

Issue of a warning to the said person

Legal action if deemed necessary

 

MAKING A NEW ACCOUNT.

It is very easy to create an account. Simply fill in your details and email address and you receive access to your recent order. We will update when the item has ‘shipped’ or if there was an issue with your order. I.e. cancellation or item being out of stock.

Please make sure al contact details and addresses are up to date! Failure to deliver items due to the wrong address will only be redelivered at buyers expense.

 

PAYMENT

Currently, we are only accepting Paypal payments. Card payment details are held by them not us.

An order confirmation is emailed to Customers straight after purchase. This is only an acknowledgement that we have received the order. It is not a guarantee we will fulfil the order as all purchases including pre-orders are subject to change due to supply

It is not a contract or an invoice.


SITE PRICES.

All prices have added VAT Tax at the appropriate rate where applicable.

Invoices and order confirmations show a breakdown of prices with VAT.

Overdrive Toys (trading name of IY-LO TOYS & COLLECTIBLES LIMITED) hold the right to change prices on their site at any time without prior warning.

If an item is purchased at full price just before a sale, we can appreciate it is frustrating but unfortunately the difference will not be refunded to you.

Items may vary week to week in price if added to a sale. Including events like ‘black Friday’

 

OTHER ORDERS AND CHANGES.

The Buyer may place orders via our website only. We do not sell via email or social media.

Customers can feel free to leave specifications on their order. For example: ‘Mint condition’ or ‘use extra packaging’ We do try our best to adhere to these best we can.. Although all our stock is BRAND NEW, some items may arrive to us with slight wear on their packaging from storing and shipping, so we can not guarantee ‘mint condition’

Overdrive Toys try to get the best pictures to represent their items on their site. Please do not assume that the image shown will be an exact likeness of the final product. Again, manufacturers can change or vary size, colour or packaging at any time without giving us notice.

SOME LISTINGS MAY HAVE RESTRICTIONS OF 'MAX 1 PER CUSTOMER' This is to allow our customers to have a fair chance at ordering an exclusive product. If you usually buy 2 (1 to keep, 1 to open) we can often allow another order once ALL pre-orders have been fulfilled. Very sorry for any inconvenience.

 

PRE-ORDERS AND BACK ORDERS

Not all items on our website are available for immediate dispatch.

Or a ‘Pre-Order’ This means an item is available to pre-order before it’s estimated release date. So when the order is in stock, it will be dispatched first before going on sale. Where possible we shall indicate anticipated release, or arrival dates, (However these are always subject to change). Manufacturers hold the right to change their dates at any time, this unfortunately means we must do the same. There is no guarantee that any anticipated release, arrival, or re-supply date(s) will be adhered to.

It is mandatory for the Customer to accept and understand these terms.

We will always try our best to inform customers of any changes and offer a cancellation and refund of their pre-order [prior to shipping].

Deposits taken for a pre-order are NON-REFUNDABLE

Back Order products are items which have been in stock, have sold out, and are on re-order from the Supplier. We try our best to get popular items back in stock but on occasion they may have been discontinued from our supplier or sold out.

Some Pre-orders more than 8 months in advance may require a small deposit.

ALL Pre-Ordered items need to be ordered separately to 'IN STOCK' items and 'Pre-order' items with different due dates. Otherwise the full order will be sent once the last item is in stock.

 

DEPOSITS

Some of our items are listed as *DEPOSIT* only. This is to make things easier for the buyer when making a pre-order. Often stock gets heavily allocated and we are unable to fulfil the full order. 

Deposits are non-refundable if you choose to cancel. Invoices will be sent around a week before the item is due in stock unless they arrive sooner.

Invoices are sent through Paypal only so please make sure your email address is correct. Any questions about a deposit you have made - please contact us straight away as we are unable to hold goods.

The stock will not be sent until the full invoice has been paid for. 

Please order *DEPOSITS* separate from 'In stock' and 'Pre-orders' this makes dispatching orders a lot easier! If you order together, we will contact you about paying additional postage


DELIVERY.

Delivery dates are given to indicate estimated delivery times but will not amount to any contractual obligation to deliver at the times stated.

We usually dispatch in 1-2 working days. 

Working days means MONDAY to FRIDAY. Excluding bank holidays and the Christmas period.

Postage is charged at £2.95 for all UK standard post. We usually send 48-hour Royal Mail/Tracked.

We now have the option to have your items sent Next day* £4.50 (UK only)

For larger items, we use a courier service such as UPS or Yodel.

UK orders over £50 are free standard delivery.

Free delivery is not included with certain offers and promotions

ORDERS MUST BE PLACED BEFORE 4 PM FOR NEXT DAY UK DELIVERY


DAMAGES

Overdrive Toys (trading name of IY-LO TOYS & COLLECTIBLES LIMITED) will never post out an item that has damages, unless it is clearly stated in their description. All items we buy are brand new and sealed.

Occasionally items arrive from our supplier with minor marks on their boxes due to storing and shipping.

We can NOT guarantee 'Mint condition' though we try our best

We do not accept fault for manufacturing errors such as loose parts, uneven paint work or missing items inside a sealed box. 

If your item arrives damaged in the post we will usually exchange it (if we have the stock available) Please inform us straight away.

 

CANCELLATIONS

The customer may cancel their order if enough notice is given. Please note that if the item is ready to be shipped then it can no longer be cancelled and returns procedure must be used after the goods have arrived.

Occasionally Overdrive Toys may have to cancel an order. This could be because the item is no longer in stock or that they have had supply issues and they won’t be receiving any stock.

Pre-Orders can be cancelled any time up to the ‘estimated time of arrival ETA’ providing the stock hasn’t come in early and is due to be shipped.

If you cancel a pre-order that required a £2 deposit. Be aware this is NON-REFUNDABLE

Please contact us immediately if you wish to cancel your order.

Refunds can take 3-5 working days or longer depending on your bank

Please note if you cancel an order with us more than 4 times, we will charge a 10% cancellation fee on every further cancellation.


RETURNS

Under the Consumer Contracts Regulations 2013 you have the right to return within fourteen calendar days of the goods being delivered. Under the Regulations the Customer is responsible for all return costs.

Date of delivery is defined as ‘three working days’ after we have dispatched your order. The customer therefore has 14 days from this date in which to return their order.

If a customer would like to return an order, they must contact us immediately via our customer service email. orders@overdrivetoys.com or complete a returns form on the bottom of our website.

The buyer is responsible for paying the return delivery charge.

All items must be returned in original packaging with all seals intact, unopened, unused and in re-saleable condition. Failure to return an item in this condition will affect the returns process and the refund could be discounted.

A refund or exchange will be issued up to a 3- 5 day of receiving the returned item/s back.

 

If on the rare occasion, we send out the wrong order, please contact us immediately. Once the item has been returned to us, we will send out a replacement. As this was our error, we will pay the return postage.

Goods returned outside of the 14 day return period that do not include their original packaging will not be accepted under any circumstances.

If the items are returned and are subsequently lost in transit, we will only issue a refund if it can be conclusively proved that the item was sent from the customer’s premises. IE – Providing tracking information.

Refunds will only be issued to the amount actually paid, this includes deductions using promotional codes.

We will only reimburse return costs up to £4


CLEARANCE ITEMS.

Goods bought from promotional offers that are offered as clearance or end of line will be refundable at the sale price only. If the item is no longer stocked, there will be no material replacement.

 

PROMOTIONAL CODES/GIFT VOUCHERS

Promotional codes and gift vouchers cannot be exchanged for cash.

No liability will be accepted for the replacement or refund of lost, stolen or expired promotional voucher codes. We will not reimburse

Promotional codes change and vary depending what they can be used for. Please check expiry before attempting to use a code.

Codes or vouchers can be used at the checkout before the order is fully completed. Any issues, please contact us.

Individual promotional voucher codes cannot be used in conjunction with any other offer.

Vouchers and codes can not be redeemed for cash.

Only one promotional code can be used per order.

If returning an item for a refund. The customer will only receive the total amount paid - not the price the item was before using the promotional code.

Promotional codes are only redeemable online at www.overdrivetoys.com

There is no expiry date on purchased gift vouchers

Free delivery is not included in certain offers and promotions