Frequently Asked Questions

See Terms & conditions for more information.

Overdrive Toys is a trading name of IY-LO TOYS & COLLECTIBLES LIMITED


ORDERING

How long will it take for my order to be dispatched?

We aim to dispatch an item within 1-2 working days* 

*Please Note that a 'Working day' means Monday, Tuesday, Wednesday, Thursday or Friday (not bank holidays).

We go through busy periods, which means it could take longer for items to be dispatched. We apologise in advance.

If an item is on a 'Pre Order', then we will dispatch that item once it's released. If you wish to order both 'In stock', 'Pre-Order', or 'Pre-Order' items with different due dates, they will need to be ordered seperate.


Do you offer a next day delivery service?

We now have the 2nd delivery option of 'Royal Mail 24hour' for a cost of £4.50 for UK orders.

Please note: we will dispatch and send orders of this preference on time but we can not control Royal Mail delivering your item on time. You will not be reimbursed if Royal Mail do not deliver next day.

ORDERS MUST BE PLACED BEFORE 4PM FOR NEXT DAY UK DELIVERY


What payment methods do you accept?

We use Paypal to process payments. They accept most major debit and credit cards, including American express.

At the moment, the payment to us is immediate. We do not manually charge this.

An item is 'out of stock' will you get this item again?

We do try our best to get things back in stock, however sometimes due to high demand this isn't always possible. Usually we will remove the item off our site if it has been 'out of stock' a while.

Can I cancel my order?

An order can only be cancelled before the item has been dispatched. Please email us if you wish to cancel an order.

Please note that if you cancel an order with us more than 4 times, we will charge a 10% cancellation fee on further cancelled orders.

 

DELIVERY

How much is the postage cost?

Standard 48 hour Royal mail delivery is charged at £2.95 for uk orders. Royal Mail 24 hour is £4.50 for UK orders. UK Orders over £50 are free delivery.  Orders made out of the UK will vary depending on size and weight. Please check at the checkout for the prices.

How long will my item take to arrive?

Standard delivery in the uk usually takes up to 3 working days to arrive. If your item still hasn't arrived after 5 days, please contact us. For orders outside the UK, your order can usually take 6-20 days to be delivered.

Orders using 'Royal Mail 24hour' will be shipped the same day for next day delivery. However, we can not guarantee the Royal Mail will deliver on time and will not reimburse if they deliver late.

ORDERS MUST BE PLACED BEFORE 4PM FOR NEXT DAY UK DELIVERY

Which courier services do you use?

Our main courier is Royal mail, but for larger/heavier items we may use Yodel, UK Mail or UPS.

 

RETURNS

(Please contact us to arrange returns details)

Can I return my order?

If the item is unused and unopened, it can be returned within 14 days of receiving the item for a full refund. Buyer pays return postage. If your item has been damaged in the post, please contact us straight away.

I have received the wrong order. What do I do?

It is rare that we will send out the wrong order but on the off chance that we do, it can be returned to us for a full refund or exchange. As this is our mistake, we will pay the return postage.

 

PRE-ORDER

When will I be charged for my pre-order?

At the moment, all card payments are charged straight away at checkout. We may offer to pay by invoice for larger orders.

Orders will not be shipped until full payment is made


What happens if my Pre-Order doesn't come into stock?

Occasionally a manufacturer will change the shipping date on their order, meaning we don't always get the items in stock on the date we have said. If this happens we will always send an email explaining what has happened and when you are likely to receive your order.

There are also occasions when a manufacturer will not provide the full quantity of our order, and we do not have enough stock for all of the pre-orders. Should this occur, we will fulfil as many orders as we can, beginning with the earliest orders made. If your order cannot be fulfilled we will email you to let you know.

Please be aware that making a pre-order does not guarantee that we will get that item into stock. We will not be held responsible for the manufacturer not being able to send the full order.

Can I cancel a pre-order?

Depending on the shipping date stated, you can cancel your pre-order. Please contact us via email to do so. Please note that once we have  shipped your item, you will no longer be able to cancel your order you will have to wait for your order to arrive and begin the returns process.

 


AFFILIATE PROGRAM

Overdrive Toys affiliate program is free and enables members to earn revenue by placing a link or links on their web site which advertises Overdrive Toys or specific products on it. Any sales made to customers who have clicked on those links will earn the affiliate commission. The standard commission rate is currently 5%.

Fill in the 'NEW AFFILIATE' form or contact us.

Do not attempt to advertise our website or products without contacting us first. Our email address is orders@overdrivetoys.com